1. Collecting personal information
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we will collect as part of our project activities includes: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including through trials, surveys, interviews, correspondence, house visits, by phone, email and digital platforms including our website alicespringsfuturegrid.com.au, media (including social media), from other publicly available sources, from partner organisations and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purposes of:
- delivering the Alice Springs Future Grid project with our partner organisations,
- providing you with products and services, such as a Virtual Power Plant trial,
- communicating with you about the project (including status, results and billing, if applicable)
- to respond to your feedback on the project
- for administrative, quality control, statistical and research purposes relating to our project.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. For example in reports and studies using aggregated and de-identified data collected throughout the project. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Any questions or concerns can be discussed with the Future Grid team on 1800 ALICE VPP (1800 254 238) or via email at firstname.lastname@example.org.
2. Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
3. Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties, including our project partners such as Jacana Energy and Power Water Corporation. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
4. Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Project partners, for the purpose of undertaking project activities
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
5. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we may take reasonable steps to destroy or permanently de-identify your Personal Information.
6. Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Desert Knowledge Australia will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
7. Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
8. Policy Updates
This Policy may change from time to time and is available on our website.
Address: Business and Innovation Centre, Desert Knowledge Australia, Desert Knowledge Precinct, 475 Stuart Hwy, Alice Springs, NT 0873
Phone: 1800 ALICE VPP (1800 254 238)
Intyalheme is leading delivery of the Alice Springs Future Grid project on behalf of Desert Knowledge Australia (DKA). Future Grid is supported by ARENA, the Australian Government and the Northern Territory Government.